Answers for all your nails & callus files questions
diamancel
Frequently asked questions
Diamancel products are distributed on Amazon by only Pro-Merit Inc.
Use all Diamancel callus files on dry feet before bath or shower.
We recommend to use all Diamancel foot files on dry feet to obtain the best results effortless
Our diamond is a mineral and therefore subject to change from one file to another.
Its occasional blemishes and variance in color are normal.
Variances in the consistency of this diamond are inherent of its beauty and personality.
For personal and regular use, the files can last a lifetime.
For a professional manicurist, you can use each file on average 3500 to 6000 times.
The file #3 is a great file for that application, it is thin and flexible, it allows you to go under the nail.
Diamancel files are totally washable and sanitizable.
After each use, you must wash the files with a soft soapy brush and rinse, and then to disinfect soak files in a medical grade solution. Be sure to observe the soaking time specified by the manufacturer without exceeding it. Then rinse with water and dry.
You have to be careful not to overlap the files on top of each other so as not to scratch the ink on the back of the files.
Our cut-free foot rasp # 20 was created to replace the blade. The coarse diamond grit of this foot file will safely sand off thick dry calluses.
From Monday to Friday, all orders placed on our website, before 3 P.M. (France) will be dispatched the same day.
From Friday 3 P.M. (France) to Sunday evening, orders will be sent the following Monday.
Diamancel sends orders to its customers by La Poste with a tracking number.
Shipping rates to France: 5€ free for orders 100€ and more.
Shipping rates to the UK: 10€ free for orders 100€ and more.
Shipping rates to DOM TOM: 20€ with 50€ minimum order.
Shipping rates to: Allemagne, Autriche, Belgique, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, Gibraltar, Grèce, Groenland, Hongrie, Irlande, Islande, Italie, Lettonie, Lituanie, Luxembourg, Malte, Norvège, Pays-Bas, Pologne, Portugal, Serbie, Slovaquie, Slovénie, Suède, Suisse: 10€ free for orders 100€ and more.
Shipping rates to: Albanie, Andorre, Arménie, Biélorussie, Bosnie-Herzégovine, Bulgarie, Tchéquie, Géorgie, État de la Cité du Vatican, Kosovo, Liechtenstein, Moldavie, Monaco, Monténégro, Macédoine du Nord, Roumanie, Turquie, Ukraine, Guernesey, Jersey: 15€
Shipping rates to: New Zealand, Australia, Île Christmas, Île Norfolk, Îles Cocos, Îles Cook,
Îles Pitcairn, Îles Salomon, Îles mineures éloignées des États-Unis, Kiribati,
Nauru, Niue, Papouasie-Nouvelle-Guinée, Samoa, Tokelau, Tonga, Tuvalu, Vanuatu : 20€ with 50€ minimum order. Delivery time for these regions can reach 2 to 3 weeks
Shipping rates to Asia: 20€ with 100€ minimum order.
Shipping rates 20€ with 100€ minimum order to:
- Africa: South Africa, Algeria, Benin, Botswana, Cape Verde, Maroc, Mauritius, Namibia, Nigeria, Rwanda, Senegal, Seychelles, Tunisia.
- America: Argentina, Belize, Brazil, Chile, Colombia, Costa Rica, Ecuador, Honduras, Nicaragua, Peru, El Salvador.
The Diamancel files are made to last and we appreciate how well you've taken care of them.
That said, while the files are built for durability, they aren't guaranteed to perform like new forever.
There's no formal recourse or replacement program, but we hope the quality and lifespan you experienced reflect the value we aim to deliver.
If the product proves to be defective, please contact us promptly. We will do the necessary after a careful review of our quality service team.
- You create your account on the website with all the billing and shipping information.
- We validate your account as a professional and or reseller to give you access to discounts.
- You can now place an order with the discount code you choose based on the amount of your purchase.
You can use on average 3500- 6000 times each file.
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