Refund policy

Diamancel is really very attentive to its quality. And that is why, for the last 32 years, the number of product returns has been almost non-existent.

Indeed, our company wishes to maintain its high standards of quality and professionalism.

However, if you should receive a defective or damaged product, you can return it by following these simple rules:

• Within 7 days of receipt
• In its original packaging with the purchase invoice.
• Shipping and handling charges are non-refundable unless the item ordered has been deemed defective by our quality department.

To start a return, you can contact us at contact@diamancel.com. Please note that returns will need to be sent to the following address:

CARON DISTRIBUTION 32 Route de Chateauneuf. 16290. Hiersac. France

If your return is accepted, we'll send you return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@diamancel.com.

Exceptions / non-returnable items Certain types of items cannot be returned, like personal care goods (such as beauty products). For hygiene and beauty products, returns based on a change of mind are not accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period This law does not apply to Diamancel products, as they are skincare products. 

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at contact@diamancel.com.